Thank you for choosing Malibu Toffee! This Shipping Policy explains how we process and deliver orders placed on MalibuToffee.com.

1. Order Processing Time

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

During peak seasons, holidays, or special promotions, processing times may be slightly longer. We will do our best to keep you informed of any significant delays.

2. Shipping Methods and Rates

We offer several shipping options, which may include:

• Standard Shipping
• Expedited Shipping
• Local delivery or pickup (if applicable)

Available options and shipping rates will be displayed at checkout based on your delivery address and order size.

3. Warm Weather and Heat-Sensitive Packaging

Because our toffee is a heat-sensitive, perishable product, we may use insulated packaging and/or ice packs, particularly during warmer months or when shipping to warm climates.

Additional warm-weather packaging fees may apply, and these will be shown at checkout or communicated on the Site.

4. Delivery Timeframes

Delivery timeframes depend on the shipping method selected and the destination. Once an order has shipped, we are not responsible for:

• Delays caused by the carrier
• Delays due to weather, natural events, or other circumstances beyond our control
• Delays due to incorrect or incomplete shipping addresses provided by the customer
  
  

5. Shipping Areas

We currently ship within the United States. If you are interested in international shipping, please contact us to see if special arrangements can be made.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes tracking information (when available). You can use this information to monitor the progress and estimated delivery date of your package.

7. Damaged, Melted, or Incorrect Items

We take great care in packaging our products, but if your order arrives:

• Damaged,
• Melted (despite our warm-weather precautions), or
• Incorrect (wrong items or quantities),

Please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging. We will review your claim and work with you toward a fair resolution, which may include a replacement order or store credit, at our discretion.

8. Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate at the time of purchase. We are not responsible for packages that are lost, delayed, or returned due to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping charges may apply to reship the order.

9. Returns and Refunds

Due to the perishable nature of our products, all sales are final and we do not accept returns of food items.

If you experience an issue with your order, please contact us and we will do our best to help resolve the situation.

10. Contact

If you have any questions about this Shipping Policy or need assistance with an order, please contact us at:

Email: [sales@malibutoffee.com]